frequently asked questions
Need help with something? Here are our most frequently asked questions.
About Elephants Inc.
Everything you need to know about us and how it works. Can't find an answer? Chat to our team.
Getting Started
New here? Start with the basics. We'll guide you through the essentials so you can feel supported and in control from the very beginning.
Cards
Learn how to get, activate, and manage your Elephants Inc. cards — both virtual and physical.
Account Management
Manage your personal account settings, roles, and preferences. Learn how to update your information, reset passwords, and access account statements.
Organization Management
Everything you need to know about managing your organization, including creating organizations, inviting members, assigning roles, and managing settings.
Member Account & Card Management
Managing your cards, account details, and spending limits as an organization member.
Receiving or Depositing
Learn how to add funds to your Elephants Inc. account through stablecoin or fiat deposits.
Spending
Everything you need to know about using your Elephants Inc. card for payments and managing transactions.
Sending or Transferring
Learn how to send funds to others using stablecoin or fiat transfers.
Rewards
Earn points on every purchase and redeem them for exclusive rewards.